Shipping
DO YOU SHIP WORLDWIDE?
Yes! We currently ship worldwide. Shipping fees are based on location + weight of package.
HOW DO I TRACK MY ORDER?
Once your order is shipped, you will receive an email with the tracking number.
WHEN WILL I RECEIVE MY ORDER?
Each collar is made to order with personal customizations. Processing time is currently around 3-5 business days (M-F) + shipping time (varies by destination). Once your order is shipped, you will receive an email with the tracking number.
HOW MUCH DOES SHIPPING COST?
Shipping fees start at $5.49 - the cost is based on weight and will be calculated at checkout.
PROCESSING TIMES VS SHIPPING TIMES?
PROCESSING TIME = the time it takes to prepare & ship your order.
SHIPPING TIME = the time it takes your package to get to you once it has been picked up from our facility (time varies depending on destination).
WHAT CARRIER IS USED FOR SHIPPING?
All items are shipped via USPS Ground Advantage. Upgraded USPS Priority Shipping is available for an additional charge (normal processing times apply).
AM I ABLE TO CANCEL OR CHANGE MY ORDER ONCE IT'S BEEN PLACED?
Please double-check the custom details (such as name, size, color, and other preferences) before submitting your order.
If you'd like to make any changes to your order, please email us as soon as possible at info@fetchessentials.com or use the contact form to get in touch. We will try our best to accommodate your requests, but if an order has already been processed or shipped, we are unable to modify it.
STILL HAVE QUESTIONS?
Read our FAQ or email us at info@fetchessentials.com